Papa uses location tracking to send you accurate push notifications and for tracking mileage for gas compensation during the commute and during the visit with the member.
To track your location accurately we need you to follow the following best practices. This will help with better communication and fewer payment mistakes.
Here's a list of several things you can do to improve location tracking of your phone:
- Restart your phone: If your device is not tracking your location properly, restart your device. We also recommend restarting your device after updating the Papa App.
- Plug your phone while you're driving: Some devices may track poor location if the battery is low. Always keep your phone plugged in, even when fully charged.
- Turn on wifi and Bluetooth: Apple and Android devices use nearby wifi networks and Bluetooth signals to locate your device, especially when GPS signals are low. Turn wifi and Ask to Join Networks both on.
- Set your phone close to the windshield: Location tracking works better when your phone is closer to a window. Having your phone in your pocket or center console may result in poor location tracking. We also recommend using a phone mount and plugging it to the windshield.
- Avoid other apps that track your location: Turn off any apps you're not currently using, especially if you don't need them at the moment.
- Update the latest version: Update to the latest Apple or Android software, as well as the latest Papa App version.
- Don’t talk and drive: Avoid making phone calls on your device during driving. Some networks don't allow data usage and phone usage at the same time.
- Adjust your time settings: Make sure the date, time, and timezone are set correctly on your device. Go to Settings, General, then Date and Time. If possible, toggle your Date and Time to 'Set Automatically.' Incorrect computer settings can sync to your device so verify the date, time, and timezone on a computer that syncs with your device.